Why do I receive a security alert when accessing ServiceArizona?
and
Why do I receive the "System encountered an error" page?

ServiceArizona uses digital certificates issued by VeriSign to ensure that your connection with ServiceArizona is protected.

VeriSign, in January of 2003, discontinued support for digital certificates installed in earlier versions of Internet Explorer^® 5.0 (IE 5.00.2614) and below or Netscape Communicator^® 4.6 and below.

ServiceArizona customers using these earlier browsers are affected. One of two things may happen:

1. You may receive the "System encountered an error" page. There will be no further information on the error page that helps you identify the problem, though. You will not be able to continue with your current task.

   You will have to upgrade your browser by following the steps below.

2. You may encounter a security alert message whenever you attempt to enter a secure session. You will have the option to continue and if you choose to do so, your session will still be encrypted.

   To avoid the security alert/error page in the future, we recommend that you either update your browser's root certificate or upgrade your browser to a supported version. Please find instructions below:

Microsoft^® browsers

Update your Internet Explorer^® root certificate by clicking here. VeriSign Australia has provided instructions to download the compatible 'Generation 2' (G2) root to your current browser.

or

Download the latest version of Internet Explorer^® by clicking here.

Netscape^® browsers

Update your Netscape^® root certificate by clicking here. VeriSign Australia has provided instructions to download the compatible 'Generation 2' (G2) root to your current browser.

or

Download the latest version of Netscape^® by clicking here.

Further information about digital certificates can be found at the VeriSign Australia, digital certificate tutorial page.

Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

Netscape and the Netscape N and Ship's Wheel logos are registered trademarks of Netscape Communications Corporation in the U.S. and other countries. Navigator is also a registered trademark of Netscape Communications Corporation in the U.S. and other countries.